BlueHost is one of the earliest and most popular hosting companies around, making its existence in 1996. Founded by Matt Heaton who used to manage 0catch.com, another hosting company, BlueHost’s experience in the industry gives them leverage over other hosting companies.
Hosting companies know that they need to provide solutions to individuals and businesses that are run by people who might have absolutely no technical knowledge at all. Even if they do, they might not want to tackle the issues themselves because, well, there are just so many other things to be done related to their websites, blogs and businesses. That is why hosting companies provide various methods for their clients and potential customers to contact them for enquiries, troubleshooting, consultation or simply to report a problem.
Live Chat is the Best Support Method
In earlier days, emails and toll-free calls were the in-thing but given the current pace of life, who would want to wait hours or even days for a response? Yet, we have become fonder of communicating electronically, thanks to the boom of numerous instant messaging systems and social networking sites.
So how do hosting companies allow this generation to reach them in a similar manner to obtain an immediate response? Live chat. It’s free, it works in real time and it is easier to receive written instructions than dictated ones!
BlueHost Live Chat
BlueHost has added live chat to their existing contact methods of email and toll-free phone calls. Those who are interested in hosting can just shoot any queries by clicking on the “Live Chat” button that is found prominently on their website. A new window pops up and you’ll find yourself chatting with someone almost instantaneously. Existing clients can view the “Live Chat” option as a solution whenever they aren’t able to find help at the help center, which consists of video tutorials, a knowledgebase, a getting-started-wizard, server status and a user forum.
I had some questions as I was browsing through BlueHost’s unlimited plan, so I took the opportunity to see for myself how good the live chat is in getting me answers to my questions. It was only a few seconds before I was connected with a member of the support team; I was impressed as I had expected to wait for a few minutes before being able to “chat” to someone. I forwarded the questions that I had and were given detailed answers, complete with helpful links so that I could read up further on my own. Daniel, the customer service personnel who attended to me, was quick, responsive and knowledgeable.
Live chat is the way to go when it comes to getting an immediate response, be it an inquiry or problem that you have. BlueHost having this feature shows that they are aware of their customers’ needs in receiving instantaneous solutions and this is in line with the quality of the web hosting that they deliver. Should you be on the lookout for a web host to host your new site, BlueHost is the best choice! Why? Because they offer unlimited hosting space, unlimited bandwidth, a host of other attractive freebies and excellent technical support! For more details, you can read our BlueHost review, or check out BlueHost’s official website.