If you are looking for a good web host with excellent support, then look no further than Bluehost. They had been providing web hosting services as early as 1996. That’s having almost 2 decades of experience. By comparison, web hosting in general started circa 1991. So in a way, Bluehost was one the first few web hosting providers pioneers that survived till today, unlike GeoCities and a few others.
History lesson aside, you may be interested to know that Bluehost is currently hosting millions of domains and signing up over 20,000 new customers a month! That’s testimony of their dedication to their customers. One of the things that differentiate Bluehost from other hosting providers is their support.
I can say from experience that they have one of the best support team. Trust me, I am one hard-to-please customer.
There are 4 types of customer support at Bluehost and as a customer, you can access to any of them anytime, any day.
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Live Chat
I admit I use live chat support the most. That’s because I like my answers in real-time. Bluehost’s live chat line has not failed me so far and they had been really professional and courteous when servicing me, even during super-peak period where each agent is attending to a few customers concurrently.
By using live chat support, you will have a technical support attend to you promptly. And usually your issues will be resolved fairly quickly.
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Toll-free Support
If you live in the US and prefer to talk to someone rather than type out your queries, then you can always opt for Bluehost’s toll-free phone support. The support team is very knowledgeable so you won’t have to worry about being put on hold for too long while they check your issue.
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Email Ticket System
Email ticket system is the best way to get customer support if your issue is slightly more complicated and not too urgent. You would be able to include more detail this way and the support team can have more time to look into your issue. Generally, you would be able to receive an email reply within a couple of hours, depending on how complicated the issue is.
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Bluehost Knowledgebase Articles
This is Bluehost’s virtual library in which they have lots of helpful knowledgebase articles and “how-to” video tutorials. For the beginners, there’s the “getting started wizard“, which consists of some great step-by-step guides so that you won’t find yourself drowning in your attempt to set up your website. Everything is neatly categorized and it’s very easy to find your way around.
Check out Bluehost’s Helpdesk. You will find a lot of useful information and tutorials on web hosting and on how to setup a new website.
Bluehost Promotion Price
Now (drum roll please) for the all-time important question. What would you expect to pay for a hosting plan with great support? Quite a lot considering that the hosting provider would need to pay good money to retain quality support staffs, right?
$6.95 $3.95 per month!
Well, don’t worry about that if you are planning to sign up for Bluehost’s hosting plan. For as low as $3.95 per month (psst.. this is a limited time only promotion rate from the usual $6.95 per month – and only for readers and visitors from this website only!), you would be getting reliable web hosting with 99.9% guaranteed network uptime on top of 24/7/365 round the clock support. In addition to these, this hosting plan also comes with a FREE domain name and $100 Free Google AdWords Credit.
Now, in case you are wondering whether the low hosting price would compromise the quality of Bluehost’s support or even the hosting, well, I truly understand your concern. After all, they need to make money to train their staff and to maintain the hardware and software. But let me assured you that there’s no need to be.
Anytime Money Back Guarantee
The low price is because Bluehost builds its own technology. They have their own datacenters, own servers, own nationwide fiber network and even their own custom Linux kernel. As a result, Bluehost not only is able to lower their business cost but is also able to control every level of their hosting services. In fact, Bluehost is so confident of their services that they are offering an anytime money back guarantee. So you see, that’s a great deal there. But don’t just take my word for it, do check out their demo page today for yourself.
I came across your website while looking for a web hosting company for a website that I want to start… thinking of switching my blog from WordPress.com to my own hosted domain. Bluehost looks pretty good as I have very little knowledge on the technical side, I need really good support. Bluehost looks like a good choice!
Hi Anne Johnson,
Yes, Bluehost is well known for their good technical support and stable servers. I believe they are good for your needs. Their servers are 100% compatible with WordPress too.
Jasmine, I have to agree with you Bluehost’s customer service and technical support are top notch! I can vouch for them because I have been with them for the past year or so. I am happy with their fast servers and good support.