The “money back guarantee” policy is getting quite common these days, especially with the increase of online shopping. From eBay to stand alone online stores to web hosting services, this simple yet powerful policy has helped convert many unsure Internet browsers into customers.
Why not? Money back guarantee is like a retail insurance where customers get the assurance that should they not like the products or services, they can return the products or terminate the sales and get refunded. This is great, considering that the customer is taking a huge risk too. And the many horror stories about bad (and even the lack of) after-sales services didn’t help either.
So what can sellers do to convince their customers that their products and services are worth buying? There are many ways, including giving samples, discounts and coupons. But these involve higher initial costs. Which is why providing money back guarantee is a win-win situation for both seller and customer.
iPage is one of the more popular web hosting providers and is now providing hosting for over 1,000,000 websites. Their hosting plan is really quite simple – just a single all-in-one shared hosting plan. With this plan, you’ll get unlimited disk space, bandwidth, domains, MySQL Databases and email addresses. You will also get SiteLock’s state-of-art security suite, site-building tools and a good list of advertising credits for free, which include:
- $100 Google Adwords credit
- $50 Facebook Credit
- $25 Yahoo!/Bing Credit
- Free YellowPages.com Listing
- Site Analytics Software
- Website Authentication Seal
If you host with iPage, you will also receive 1 year domain registration for FREE (or free domain transfer) that’s worth $14.99 per year, and convincing anytime money back guarantee. These and many other features can be found at their website. Let’s discuss their anytime money back guarantee in detail and see if iPage is worth it or not!
iPage Anytime Money Back Guarantee
The web hosting industry has been offering money back guarantee as a marketing technique and that includes iPage too. iPage offers anytime money back guarantee. This means that you, the account holder can terminate your account anytime and have your investment refunded.
There are essentially 2 different kind of money back guarantee offered by iPage i.e. full refund and pro-rated refund. Which money back guarantee is applicable depends on when you terminate your account.
Cancelling Within First 30 Days
If you wish to cancel your hosting account within first 30 days from your sign-up, then you are entitled to full refund. No questions will be asked as to why you want to cancel. Just inform their 24/7 support team and they will help you proceed with the termination.
There is one thing that you should take note of and that’s such refunds exclude nonrefundable expenses or features. One such instance is the free domain name registration for first time sign-ups. This is because the domain registration fee has already been charged to iPage. And since the domain name is yours to keep i.e. you will be the legitimate owner, it’s only fair that you bear the registration cost of $15 per year. This is a standard ruling among all web hosting providers.
However, iPage takes this a little further by providing customers with an alternative. Should you decide that you do not want to keep the domain after the cancellation, iPage will take possession of the said domain and in doing so, not charge you for the domain registration fee.
Cancelling After 30 Days
Now, what if you cancel after the full refund period of 30 days? Then you will be able to get the pro-rated money back.
Since this is an anytime money back guarantee, it means that it is not limited to the first year but for as long as you have an account with them. However, you should be aware that the free domain name registration applies only for the first year. Subsequent years registration fees are borne by you and thus, will not be deducted from your refund should you decide to terminate your account.
The other thing that you should note is that subsequent renewals will be at regular rates. But the pro-rated money back guarantee still applies.
We have been hosting with iPage for a few years now. So far, the experience has been excellent and we have build a good working relationship with them.
Not only is iPage an affordable hosting provider, they are also a reliable host providing risk-free hosting services. Just take a look at their anytime money back guarantee. Not to mention the flexibility that they offer. Try them and you will see. After all, you have the money back guarantee to ensure a risk-free investment of only $1.99/month (for the first 3 months)!